Please email us at firstname.lastname@example.org to arrange a return within 14 days of you receiving the product.
You must pay the costs of return.
Please follow the steps below to RETURN your order within 14 days of receiving your delivery:
- The Security Tag must still be intact and attached to returned items. Items must not have been worn, washed or altered in any way, and must not show any signs of use.
- Items must be returned with all original labels and with tags attached.
- Returns must be packaged in the shapemoda.com original box.
- Secure and close the return bag in a very surely way, attached the return label and arrange with DHL courier the pick up day.
In the case that the return shipment requires pickup or the payment of any added fees, shapemoda reserves the right to refuse returns sent with a different courier than specified in the printed label.
For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.
How we will refund you.
We will refund you the price you paid for the products excluding delivery costs, by the method you used for payment.
When your refund will be made.
Your refunds will be processed as soon as returned items have been checked and accepted by shapemoda.com.
Credit Card: the refunded amount will be available to clients around 10 days and within their next billing statement.
Processing time may vary depending on the Credit Card Company.
PayPal: transfer will be refunded to the original account in 2/3 working days.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.