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Super easy returns

Your order must be returned within 14 days of receiving your delivery.

DHL EXPRESS
If you have had your Shapemoda item been delivered with DHL Express Service the return service is free of charge.

To return your order please follow the steps below:

  • You will find the return label already printed inside the Shapemoda delivery packaging. You simply need to call DHL to organize the pick-up of the parcel.
  • The Trousers Security Tag must still be intact and attached to returned items. Items must not have been worn, washed or altered in any way, and must not show any signs of use.
  • Items must be returned with all original labels and with tags attached.
  • Returns must be packaged in the SHAPEMODA original box.
  • Secure and close the returns bag, attached the return label to the front of the parcel, please make sure that the returns label is clearly visible.
  • Call your local DHL courier to arrange collection.

Shapemoda reserves the right to refuse returns sent by other courier services that are not specified here or without prior permission from Shapemoda.


AN POST
If you have had your Shapemoda item delivered with An Post delivery service the return cost must be paid.
To return your order please follow the steps below:

  • The Trousers Security Tag must still be intact and attached to returned items.
  • Items must not have been worn, washed or altered in any way, and must not show any signs of use.
  • Items must be returned with all original labels and with tags attached.
  • Returns must be packaged in the SHAPEMODA original box.
  • Secure and close Shapemoda original box.
  • Cancel/cover your delivery address.
  • Require a Tracking Number which will be given to you on your receipt. ( Please keep this safe).

Clearly write Shapemoda's return item address:

Shapemoda
15 Kelly’s Bay Strand
Skerries
County Dublin
Ireland
K34 AN82

on the package
and take to your local Post Office.

REFUND POLICY
Your refunds will be processed as soon as the returned items have been checked and accepted by SHAPEMODA.

Credit Card Refunds:
The refunded amount will be available to clients approximately 10 days within your next billing statement.
 Processing time may vary depending on the credit card Company.

PayPal:
Transfer will be refunded to the original account in 2/3 working days.

Refund Currency
The funds will be issued in the same currency as the original purchase.

If you need any help what so ever , please don't hesitate to get in touch!

You can reach us using email  info@shapemoda.com and we will answer you as soon as we get your email. We are always here & happy to help.
 

Vanessa & Anna